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Fix malfunctions in your rental property or commercial building

Having trouble with a malfunction in your rental property or commercial building? Don't panic! Our handy self-help guide for residential and commercial tenants gives you quick and practical solutions to common malfunctions. With simple steps and tips, you can get started yourself at no extra cost. Still can't figure it out? Then of course we are here to help you.

Maintenance: What are the responsibilities of the tenant and the landlord?

As a tenant, you are responsible for:

  • Simple tasks, such as replacing light bulbs and lubricating hinges. The specific tasks included are outlined in the Minor Repairs Decree by the legislator.
  • Maintenance of items you have installed yourself.
  • Damage you have caused, except for normal wear and aging.

For all other maintenance, such as major repairs or work requiring professional skills, we, as the landlord, are responsible. Please note that different conditions may apply to commercial properties, as specified in your lease agreement.

If you are unsure or prefer to hire a professional, feel free to contact us—we are happy to help!

This is how you solve most failures

A power outage can be inconvenient, but with a few simple steps, you might be able to fix the issue yourself. We understand this can be frustrating and are here to help with useful tips. If you can’t resolve it, we are, of course, ready to assist you personally.

General Power Outage?

  • Digital meter: If you have a digital meter, the display and lights will be off during a general outage.
  • No digital meter: Check if the power outage affects only your home or the neighborhood as well. For example, check the streetlights or ask your neighbors.
  • In case of a general outage, call the national outage number: 0800-9009.
  • Is it just your home and are the fuses off? A faulty appliance may be the cause.

Power Outage Due to a Faulty Appliance?

  • Go to the fuse box and check if a fuse or switch is turned off.
  • Turn off all appliances and lights.
  • Plug in the appliances one by one and see if the fuse stays on.
  • Does the fuse trip with a specific appliance? You’ve likely found the faulty one.
  • Unplug the appliance and test again.
  • Is the appliance faulty? Replace or repair it. If it belongs to the landlord, report it to us.

If the problem persists, feel free to contact us. Please note, if the above steps could have solved the issue, costs may be at your expense. We will do our best to assist you!